We have given a four star rating instead of five due to the fact that several times when we needed parts for various reasons (bathroom sink, hinges for stove cover, etc. ) we needed to follow up many times with the staff. We received the wrong item for the stove cover. I finally called the factory directly to obtain a new sink. There always seems to be an excuse for lack of good service. ( someones been out sick, computers have been down, cant get ahold of suppliers, etc). Other than those issues we are happy with your company.